Stephanie Jaynes

Marketing Director Stephanie Jaynes simplifies complex insurance and legal concepts to help home inspectors protect their livelihood and avoid unnecessary risk. Her articles have appeared in publications like the ASHI Reporter, CREIA Inspector Magazine, and the InspectorPro Blog. She’s been a guest on NACHI TV, Spectora Spotlight, The ASHI Online Learning Center, The Successful Home Inspector Podcast, Today’s Home Inspector, and the Home Inspection Authority Podcast. Stephanie received her Bachelor of Arts from Mills College with a major in creative writing and a minor in journalism. She has also earned her Certified Insurance Counselor (CIC) designation from The National Alliance for Insurance Education & Research. Outside of work, Stephanie enjoys trying new recipes and taking walks with her husband and son.

5 Hiring Tips for Your Home Inspection Business

5 Hiring Tips for Your Home Inspection Business

By Stephanie Jaynes / September 15, 2018

Many of you are desperate for hiring tips for your home inspection business. After all, in a niche industry like home inspections, it can be tough to find talent. But for many U.S. home inspectors, hiring is a must. Let your inspection business run understaffed and you risk lower productivity and employee burnout. But hire the…

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Top E&O Claims Claim 1: Water Damage

By Stephanie Jaynes / September 1, 2018

Of all the allegations we receive, claims of water damage are the most common claims against home inspectors. Why is water damage so common? “Water intrusion is the Number 1 enemy because it attacks from all potential angles of the home, from the roof down to the foundation,” explained Hank Spinnler, Owner of Harmony Inspection Services in…

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How to set home buyers’ expectations

By Stephanie Jaynes / August 15, 2018

We’ve discussed how to set inspection expectations with clients in the past. You know that appropriate expectations are essential for mitigating risk and ensuring client satisfaction. But do you have a good understanding of what you need to explain and how? In this article, we continue our series of interviews with recent home buyers. We…

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Announcing Partnership with the American Society of Home Inspectors (ASHI)

By Stephanie Jaynes / August 1, 2018

ASHI Partnership Announcement: InspectorPro Insurance Announces Premier Partnership to Advance Risk Management Education and Provide Better Claims Protection (August 1, 2018) —Today, InspectorPro Insurance and the American Society of Home Inspectors (ASHI) announce their Premier Partnership to advance risk management education and provide better claims protection in the home inspection industry. Through the Partnership, ASHI…

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shopping for insurance

Shopping Home Inspection Insurance 101

By Stephanie Jaynes / August 1, 2018

Whether you’re a new or seasoned inspector, buying home inspection insurance can be daunting. With mile-long policies and seemingly identical advertising, it can be tough to determine exactly how insurance providers differ. And without understanding those differences, you can’t make an educated purchasing decision. As a home inspection insurance provider, we get policy comparison questions…

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Avoiding the Top 12 Claims Against Home Inspectors

By Stephanie Jaynes / August 1, 2018

In an industry as complex and litigious as that of home inspection, it’s important to manage risk. The most important work begins long before you’re reporting a claim to your insurance company. It begins with you doing what you can to prevent potential claims. Claims prevention can be difficult, especially when you don’t know what…

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5 Things to Better Explain to Your Home Inspection Clients

By Stephanie Jaynes / August 1, 2018

We’ve talked about communication before: how it mitigates risk, creates great reports, and resolves pre-claims. To do so, we’ve interviewed exceptional home inspectors and experienced claims adjusters. Now we turn to your main home inspection clients: home buyers. We asked recent home buyers which aspects of inspections are the most difficult to understand so that…

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Why home buyers get home inspections — and why they don’t

By Stephanie Jaynes / July 15, 2018

As a home inspector, you understand the value of your job. But do your clients? We asked recent purchasers why home buyers get home inspections — and why they don’t — so that you can better set client expectations and market your services. Why they do In 2001, the National Association of Realtors® (NAR) and the American Society…

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pre-inspection agreement

Home Inspection Contract Language: Top 5 Things to Include in Your Pre-Inspection Agreement

By Stephanie Jaynes / June 1, 2018

Pre-inspection agreements are the foundation for your protection as a home inspector. Without them, clients have to assume what inspections will entail. And, as inspector and mentor Jan Banks stated in a previous article, clients who aren’t given clear expectations often confuse inspections with warranties. That leaves inspectors open to a lot of unnecessary risk.…

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How to Write a Report That Clients Understand

By Stephanie Jaynes / May 15, 2018

Second only to pre-inspection agreements, reports provide home inspectors with great claims protection. By giving a detailed account of both defects and sufficiencies, inspection reports can provide evidence of the home’s condition and the inspector’s competence at the time of inspection. Inspection reports can support an inspector’s defense and lead to quicker claims resolution. Better…

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InspectorPro Home Inspector Insurance: Top 5 Reasons to Choose Us

By Stephanie Jaynes / May 15, 2018

Why purchase InspectorPro home inspection insurance? Because we give home inspectors more than other insurance providers. Here are our top five benefits: 1. First-Rate Risk Management Stop worrying about how you might get a claim and start doing things to prevent them. Our risk management team publishes new material twice a month so that you…

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How to Avoid the Two Most Common Claims Against Home Inspectors

By Stephanie Jaynes / May 1, 2018

From roof leaks causing water spots to catastrophic floods undermining structural integrity, water intrusion and damage contributes to the two most common claims against home inspectors. Accounting for nearly half of claims against home inspectors in the past three years, water damage poses a serious risk to inspection businesses. In this article, we provide insights…

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