Stephanie Jaynes
Marketing Director Stephanie Jaynes simplifies complex insurance and legal concepts to help home inspectors protect their livelihood and avoid unnecessary risk. Her articles have appeared in publications like the ASHI Reporter, CREIA Inspector Magazine, and the InspectorPro Blog. She’s been a guest on NACHI TV, Spectora Spotlight, The ASHI Online Learning Center, The Successful Home Inspector Podcast, Today’s Home Inspector, and the Home Inspection Authority Podcast. Stephanie received her Bachelor of Arts from Mills College with a major in creative writing and a minor in journalism. She has also earned her Certified Insurance Counselor (CIC) designation from The National Alliance for Insurance Education & Research. Outside of work, Stephanie enjoys trying new recipes and taking walks with her husband and son.
We’ve discussed how to set inspection expectations with clients in the past. You know that appropriate expectations are essential for mitigating risk and ensuring client satisfaction. But do you have a good understanding of what you need to explain and how? In this article, we continue our series of interviews with recent home buyers. We…
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ASHI Partnership Announcement: InspectorPro Insurance Announces Premier Partnership to Advance Risk Management Education and Provide Better Claims Protection (August 1, 2018) —Today, InspectorPro Insurance and the American Society of Home Inspectors (ASHI) announce their Premier Partnership to advance risk management education and provide better claims protection in the home inspection industry. Through the Partnership, ASHI…
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Whether you’re a new or seasoned inspector, buying home inspection insurance can be daunting. With mile-long policies and seemingly identical advertising, it can be tough to determine exactly how insurance providers differ. And without understanding those differences, you can’t make an educated purchasing decision. As a home inspection insurance provider, we get policy comparison questions…
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In an industry as complex and litigious as that of home inspection, it’s important to manage risk. The most important work begins long before you’re reporting a claim to your insurance company. It begins with you doing what you can to prevent potential claims. Claims prevention can be difficult, especially when you don’t know what…
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We’ve talked about communication before: how it mitigates risk, creates great reports, and resolves pre-claims. To do so, we’ve interviewed exceptional home inspectors and experienced claims adjusters. Now we turn to your main home inspection clients: home buyers. We asked recent home buyers which aspects of inspections are the most difficult to understand so that…
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As a home inspector, you understand the value of your job. But do your clients? We asked recent purchasers why home buyers get home inspections — and why they don’t — so that you can better set client expectations and market your services. Why they do In 2001, the National Association of Realtors® (NAR) and the American Society…
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Pre-inspection agreements are the foundation for your protection as a home inspector. Without them, clients have to assume what inspections will entail. And, as inspector and mentor Jan Banks stated in a previous article, clients who aren’t given clear expectations often confuse inspections with warranties. That leaves inspectors open to a lot of unnecessary risk.…
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Second only to pre-inspection agreements, reports provide home inspectors with great claims protection. By giving a detailed account of both defects and sufficiencies, inspection reports can provide evidence of the home’s condition and the inspector’s competence at the time of inspection. Inspection reports can support an inspector’s defense and lead to quicker claims resolution. Better…
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Why purchase InspectorPro home inspection insurance? Because we give home inspectors more than other insurance providers. Here are our top five benefits: 1. First-Rate Risk Management Stop worrying about how you might get a claim and start doing things to prevent them. Our risk management team publishes new material twice a month so that you…
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From roof leaks causing water spots to catastrophic floods undermining structural integrity, water intrusion and damage contributes to the two most common claims against home inspectors. Accounting for nearly half of claims against home inspectors in the past three years, water damage poses a serious risk to inspection businesses. In this article, we provide insights…
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The following is a real home inspector errors and omissions insurance claim from our archives. In order to protect the insured’s identity, all identifiable characteristics—including names, associations, and locations—have been omitted or removed. The Complaint Nearly two years after the original inspection date, Marty Shaw received a call from a home inspection client. The client,…
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To some degree, every home inspector has followed the old adage, “You have to spend money to make money.” Most home inspectors have paid for certification and training courses, licensing and business registration fees, and inspection tools and equipment. However, some inspectors take their spending to another level by including additional services to their inspection…
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