Stephanie Jaynes

Marketing Director Stephanie Jaynes simplifies complex insurance and legal concepts to help home inspectors protect their livelihood and avoid unnecessary risk. Her articles have appeared in publications like the ASHI Reporter, CREIA Inspector Magazine, and the InspectorPro Blog. She’s been a guest on NACHI TV, Spectora Spotlight, The ASHI Online Learning Center, The Successful Home Inspector Podcast, Today’s Home Inspector, and the Home Inspection Authority Podcast. Stephanie received her Bachelor of Arts from Mills College with a major in creative writing and a minor in journalism. She has also earned her Certified Insurance Counselor (CIC) designation from The National Alliance for Insurance Education & Research. Outside of work, Stephanie enjoys trying new recipes and taking walks with her husband and son.

5 Things to Better Explain to Your Home Inspection Clients

By Stephanie Jaynes / August 1, 2018

We’ve talked about communication before: how it mitigates risk, creates great reports, and resolves pre-claims. To do so, we’ve interviewed exceptional home inspectors and experienced claims adjusters. Now we turn to your main home inspection clients: home buyers. We asked recent home buyers which aspects of inspections are the most difficult to understand so that…

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Why home buyers get home inspections — and why they don’t

By Stephanie Jaynes / July 15, 2018

As a home inspector, you understand the value of your job. But do your clients? We asked recent purchasers why home buyers get home inspections — and why they don’t — so that you can better set client expectations and market your services. Why they do In 2001, the National Association of Realtors® (NAR) and the American Society…

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pre-inspection agreement

Home Inspection Contract Language: Top 5 Things to Include in Your Pre-Inspection Agreement

By Stephanie Jaynes / June 1, 2018

Pre-inspection agreements are the foundation for your protection as a home inspector. Without them, clients have to assume what inspections will entail. And, as inspector and mentor Jan Banks stated in a previous article, clients who aren’t given clear expectations often confuse inspections with warranties. That leaves inspectors open to a lot of unnecessary risk.…

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How to Write a Report That Clients Understand

By Stephanie Jaynes / May 15, 2018

Second only to pre-inspection agreements, reports provide home inspectors with great claims protection. By giving a detailed account of both defects and sufficiencies, inspection reports can provide evidence of the home’s condition and the inspector’s competence at the time of inspection. Inspection reports can support an inspector’s defense and lead to quicker claims resolution. Better…

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InspectorPro Home Inspector Insurance: Top 5 Reasons to Choose Us

By Stephanie Jaynes / May 15, 2018

Why purchase InspectorPro home inspection insurance? Because we give home inspectors more than other insurance providers. Here are our top five benefits: 1. First-Rate Risk Management Stop worrying about how you might get a claim and start doing things to prevent them. Our risk management team publishes new material twice a month so that you…

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How to Avoid the Two Most Common Claims Against Home Inspectors

By Stephanie Jaynes / May 1, 2018

From roof leaks causing water spots to catastrophic floods undermining structural integrity, water intrusion and damage contributes to the two most common claims against home inspectors. Accounting for nearly half of claims against home inspectors in the past three years, water damage poses a serious risk to inspection businesses. In this article, we provide insights…

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The Furnace of Affliction: A Home Inspection Insurance Claim

By Stephanie Jaynes / April 15, 2018

The following is a real home inspector errors and omissions insurance claim from our archives. In order to protect the insured’s identity, all identifiable characteristics—including names, associations, and locations—have been omitted or removed. The Complaint Nearly two years after the original inspection date, Marty Shaw received a call from a home inspection client. The client,…

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plant sprouts

Endorsement for Insurance: How inspectors can spend money to make money

By Stephanie Jaynes / April 1, 2018

To some degree, every home inspector has followed the old adage, “You have to spend money to make money.” Most home inspectors have paid for certification and training courses, licensing and business registration fees, and inspection tools and equipment. However, some inspectors take their spending to another level by including additional services to their inspection…

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Home Inspectors: How to Mitigate Risk through Communication

By Stephanie Jaynes / March 15, 2018

“To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.” – Tony Robbins, American motivational speaker and writer of Unlimited Power: The New Science of Personal Achievement As addressed in our last article, which discussed…

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home inspection marketing to realtors

How Home Inspectors Can Work with More Realtors

By Stephanie Jaynes / March 1, 2018

Wondering how to start working with more agents? We asked brokers for the qualifications they seek and inspectors for the strategies they employ. But before we get into tips for home inspection marketing to realtors, let’s establish why such marketing may be beneficial. Why work together? Research suggests that home inspector-realtor relationships benefit inspectors. According…

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How to handle THAT customer: Resolving complaints against your home inspection business

By Stephanie Jaynes / February 15, 2018

If you’ve been in business long enough, it’s happened to you: You’ve received a complaint from a customer. Whether their grievance was warranted or highly exaggerated, it can be tough to know how to respond. However, resolving complaints against your home inspection business should be a top priority. According to the White House Office of…

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E&O vs General Liability: What They Are and Why You Need Both

By Stephanie Jaynes / January 15, 2018

Whether you just got your license or you’ve been inspecting for 25 years, you’ve probably heard fellow home inspectors debate whether inspection insurance is a worthwhile investment. Some argue that the cost of most complaints is less than what you’d pay for continuous insurance coverage. Others argue that inspecting uninsured isn’t worth the risk since…

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