Business

In Part 2 of a two-part series on drone inspections, we discuss how to avoid drone-related claims. Start with Part 1 to learn why and how home inspectors are using drones to better serve inspection clients. Read it here. Last year, in an article for the Wall Street Journal (WSJ), Nick Gromicko, founder of the…

This is Part 1 of a two-part series on drone inspections. Be sure to tune in February 15th to learn five ways to avoid drone-related claims. Before drones gained popularity in the industry, Jon Bolton of The Inspectagator in Florida had an inspection of a two-story property. He couldn’t get up on the roof without an extension…

Many of you are desperate for hiring tips for your home inspection business. After all, in a niche industry like home inspections and in a nation at 3.9 percent unemployment, it can be tough to find talent. But for many U.S. home inspectors, hiring is a must. Let your inspection business run understaffed and you…

We’ve discussed how to set expectations with inspection clients in the past. You know that appropriate expectations are essential for mitigating risk and ensuring client satisfaction. But do you have a good understanding of what you need to explain and how? In this article, we continue our series of interviews with recent home buyers. We…

We’ve talked about communication before: how it mitigates risk, creates great reports, and resolves pre-claims. To do so, we’ve interviewed exceptional home inspectors and experienced claims adjusters. Now we turn to your main home inspection clients: home buyers. We asked recent home buyers what aspects of home inspections are the most difficult to understand so…

As a home inspector, you understand the value of your job. But do your clients? We asked recent purchasers why home buyers get home inspections — and why they don’t — so that you can better set client expectations and market your services. Why they do In 2001, the National Association of Realtors® (NAR) and the American Society…

“To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.” – Tony Robbins, American motivational speaker and writer in Unlimited Power: The New Science of Personal Achievement As addressed in our last article, which discussed…

Wondering how to start working with more agents? We asked brokers for the qualifications they seek and inspectors for the strategies they employ. But before we get into tips for home inspection marketing to realtors, let’s establish why such marketing may be beneficial. Why work together Research suggests that home inspector-realtor relationships benefit inspectors. According…

If you’ve been in business long enough, it’s happened to you: You’ve received a complaint from a customer. Whether their grievance was warranted or highly exaggerated, it can be tough to know how to respond. However, resolving complaints against your home inspection business should be a top priority. According to the White House Office of…