Stephanie Jaynes
Marketing Director Stephanie Jaynes simplifies complex insurance and legal concepts to help home inspectors protect their livelihood and avoid unnecessary risk. Her articles have appeared in publications like the ASHI Reporter, CREIA Inspector Magazine, and the InspectorPro Blog. She’s been a guest on NACHI TV, Spectora Spotlight, The ASHI Online Learning Center, The Successful Home Inspector Podcast, Today’s Home Inspector, and the Home Inspection Authority Podcast. Stephanie received her Bachelor of Arts from Mills College with a major in creative writing and a minor in journalism. She has also earned her Certified Insurance Counselor (CIC) designation from The National Alliance for Insurance Education & Research. Outside of work, Stephanie enjoys trying new recipes and taking walks with her husband and son.
Note: The Managing Risk column reviews the most common allegations in the industry and provides tips to make home inspectors better equipped to prevent claims. Foundation claims are the third most common allegation against home inspectors. However, because foundations are literally the base upon which every home rests, foundation damage claims are also one of…
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American homeowners aren’t living alone. They share their homes with family. They share their homes with pets. And, whether homeowners know it or not, they share their homes with uninvited guests that lead to the top 3 pest claims against home inspectors. Pests and the American household Insects, spiders, and other pests dwell right…
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Second only to general water damage claims, roof damage claims—especially ones alleging roof leaks—are one of the most common claims against home inspectors. Why is roof damage common? Depending on its material, a typical roof lasts from 20 to 30 years before it needs to be replaced. However, it’s common for roofs to require…
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Try as you may, you can’t always be a one-stop shop. Maybe your inspection business is still small, so you don’t offer many additional services beyond the basic inspection. Or maybe your client needs something that goes beyond the Standard of Practice (SOP).1 Regardless, if you’re unable to meet a client’s needs in-house, you’re likely to…
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Many of you are desperate for hiring tips for your home inspection business. After all, in a niche industry like home inspections, it can be tough to find talent. But for many U.S. home inspectors, hiring is a must. Let your inspection business run understaffed and you risk lower productivity and employee burnout. But hire the…
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Of all the allegations we receive, claims of water damage are the most common claims against home inspectors. Why is water damage so common? “Water intrusion is the Number 1 enemy because it attacks from all potential angles of the home, from the roof down to the foundation,” explained Hank Spinnler, Owner of Harmony Inspection Services in…
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We’ve discussed how to set inspection expectations with clients in the past. You know that appropriate expectations are essential for mitigating risk and ensuring client satisfaction. But do you have a good understanding of what you need to explain and how? In this article, we continue our series of interviews with recent home buyers. We…
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ASHI Partnership Announcement: InspectorPro Insurance Announces Premier Partnership to Advance Risk Management Education and Provide Better Claims Protection (August 1, 2018) —Today, InspectorPro Insurance and the American Society of Home Inspectors (ASHI) announce their Premier Partnership to advance risk management education and provide better claims protection in the home inspection industry. Through the Partnership, ASHI…
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Whether you’re a new or seasoned inspector, buying home inspection insurance can be daunting. With mile-long policies and seemingly identical advertising, it can be tough to determine exactly how insurance providers differ. And without understanding those differences, you can’t make an educated purchasing decision. As a home inspection insurance provider, we get policy comparison…
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In an industry as complex and litigious as that of home inspection, it’s important to manage risk. The most important work begins long before you’re reporting a claim to your insurance company. It begins with you doing what you can to prevent potential claims. Claims prevention can be difficult, especially when you don’t know what…
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We’ve talked about communication before: how it mitigates risk, creates great reports, and resolves pre-claims. To do so, we’ve interviewed exceptional home inspectors and experienced claims adjusters. Now we turn to your main home inspection clients: home buyers. We asked recent home buyers which aspects of inspections are the most difficult to understand so that…
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As a home inspector, you understand the value of your job. But do your clients? We asked recent purchasers why home buyers get home inspections — and why they don’t — so that you can better set client expectations and market your services. Why they do In 2001, the National Association of Realtors® (NAR) and the American Society…
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