Stephanie Jaynes

Marketing Director Stephanie Jaynes simplifies complex insurance and legal concepts to help home inspectors protect their livelihood and avoid unnecessary risk. Her articles have appeared in publications like the ASHI Reporter, CREIA Inspector Magazine, and the InspectorPro Blog. She’s been a guest on NACHI TV, Spectora Spotlight, The ASHI Online Learning Center, The Successful Home Inspector Podcast, Today’s Home Inspector, and the Home Inspection Authority Podcast. Stephanie received her Bachelor of Arts from Mills College with a major in creative writing and a minor in journalism. She has also earned her Certified Insurance Counselor (CIC) designation from The National Alliance for Insurance Education & Research. Outside of work, Stephanie enjoys trying new recipes and taking walks with her husband and son.

Home Inspectors: How to Mitigate Risk through Communication

By Stephanie Jaynes / March 15, 2018

“To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.” – Tony Robbins, American motivational speaker and writer of Unlimited Power: The New Science of Personal Achievement As addressed in our last article, which discussed…

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home inspection marketing to realtors

How Home Inspectors Can Work with More Realtors

By Stephanie Jaynes / March 1, 2018

Wondering how to start working with more agents? We asked brokers for the qualifications they seek and inspectors for the strategies they employ. But before we get into tips for home inspection marketing to realtors, let’s establish why such marketing may be beneficial. Why work together? Research suggests that home inspector-realtor relationships benefit inspectors. According…

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How to handle THAT customer: Resolving complaints against your home inspection business

By Stephanie Jaynes / February 15, 2018

If you’ve been in business long enough, it’s happened to you: You’ve received a complaint from a customer. Whether their grievance was warranted or highly exaggerated, it can be tough to know how to respond. However, resolving complaints against your home inspection business should be a top priority. According to the White House Office of…

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E&O vs General Liability: What They Are and Why You Need Both

By Stephanie Jaynes / January 15, 2018

Whether you just got your license or you’ve been inspecting for 25 years, you’ve probably heard fellow home inspectors debate whether inspection insurance is a worthwhile investment. Some argue that the cost of most complaints is less than what you’d pay for continuous insurance coverage. Others argue that inspecting uninsured isn’t worth the risk since…

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