Our Team
Aaron Menlove,
Executive Broker
Since 2011, executive broker Aaron Menlove has protected home inspectors nationwide by helping them find the best insurance policies for their businesses. With a Bachelor of Arts degree in Finance from the University of Utah, Aaron is an innate problem-solver, prepared to answer inspectors’ questions and advocate for them to underwriters. Aaron keeps active in the industry by attending and presenting at home inspection conferences from New York to Oregon. In his spare time, Aaron enjoys cycling with the local biking scene and going boating with his wife and four children.
Direct Line: 801-610-2708
Email: aaronm@citadelus.com
Aaron Menlove,
Executive Broker
Adam Jaynes,
Business Development Manager
Adam Jaynes, Business Development Manager, supports the InspectorPro sales team reach their goals and objectives. He plays an important role in onboarding new inspectors from partnering insurance providers, including Allen Insurance Group and CH Insurance. Before joining InspectorPro, Adam graduated from Brigham Young University with a B.A. in Psychology and a minor in Business Administration. He then worked for startups in the Los Angeles area, specializing in product and personnel management. In his downtime, Adam enjoys reading science fiction and listening to podcasts about movies and business. He is also a proud husband and father.
Direct Line: 801-610-2760
Email: ajaynes@citadelus.com
Adam Jaynes,
Business Development Manager
Alyssa Cink,
Content Marketing Assistant
Recent summa cum laude graduate Alyssa Cink provides risk management education to home inspectors nationwide. A Gonzaga University alumna with a Bachelor's in English and minors in Journalism and Spanish, Alyssa's passion for communication enables her to write engaging and clear content across mediums. A former Harry Potter fan club president, she is a fervent reader and lover of literature. Alyssa also enjoys swimming.
Direct Line: 801-610-2741
Email: acink@citadelus.com
Alyssa Cink,
Content Marketing Assistant
Angie Bates,
Associate Broker
As an associate broker, Angie Bates assists producer Aaron Menlove’s newest clients complete all the paperwork necessary to become InspectorPro insureds. With over 15 years of customer service experience, Angie prioritizes prompt response times and attention to detail to every inspector she serves. Her favorite part of the job is helping inspectors protect the businesses they’ve worked so hard to develop. Outside of work, Angie enjoys spending time at Lake Pineview with her daughter, stepson, and partner.
Direct Line: 801-610-2754
Email: angieb@citadelus.com
Angie Bates,
Associate Broker
April McMillan,
Associate Underwriter
Since 2011, April McMillan has helped generate and fact-check important insurance documents for home inspectors and insurance carriers. As an associate underwriter, she plays an integral role in ensuring that inspectors’ policies are issued accurately and promptly. A part-time student, April is working toward her Bachelor’s in Accounting. She enjoys her quiet time, reading books and watching movies.
April McMillan,
Associate Underwriter
Aubri Devashrayee,
Content Marketing Coordinator
Through articles, newsletters, and social media posts, Content Marketing Coordinator Aubri Devashrayee provides risk management tips to home inspectors. Her B.A. in English from Brigham Young University enables Aubri to write about complex insurance and inspection concepts clearly and conversationally. Always eager to learn, she is currently studying to pass the National Home Inspector Exam (NHIE). Aubri enjoys and excels in musical theatre. In 2019, she was nominated by Broadway.com for her role as Belle in the musical Beauty and the Beast. She is also a nationally ranked vocalist in the classical and musical theatre divisions of the National Association of Teachers of Singing (NATS). Aubri is married and has two cats.
Direct Line: 801-610-2724
Email: aubrid@citadelus.com
Aubri Devashrayee,
Content Marketing Coordinator
Bob Pearson,
Executive Broker
Having performed over 10,000 home inspections himself, executive broker Bob Pearson has a unique and unparalleled understanding of home inspecting. The Godfather of home inspector insurance, broker Bob Pearson developed one of the first specialized insurance programs for home inspectors. After 28 years providing home inspectors coverage with Allen Insurance Group, Bob has partnered with us to give his clients access to our insurance benefits. He continues to attend inspection events and provide education. In his spare time, Bob enjoys relaxing at his vacation home in Florida.
Email: bob@citadelus.com
Bob Pearson,
Executive Broker
Brianne Smith,
Executive Broker
As an executive broker, Brianne Smith matches home inspection companies with insurance carriers that best fit their unique business needs. By helping inspectors understand their policies and how they can manage their risk, Brianne empowers inspectors to better protect their assets and avoid claims. She earned her Certified Insurance Counselor (CIC) designation from The National Alliance for Insurance Education & Research. Before joining InspectorPro, Brianne spent 16 years in bookkeeping for lumber and construction companies. Brianne’s family of eight is a baseball family, with all five of her boys playing on teams while her, her husband, and her baby girl cheer them on. When she isn’t at the baseball field, Brianne enjoys playing piano.
Direct Line: 801-610-2723
Email: bsmith@citadelus.com
Brianne Smith,
Executive Broker
Carrie Joubert-Lawson,
Executive Broker
Since 2009, executive broker Carrie Joubert-Lawson has been matching home inspection companies with insurance carriers that best fit their unique business needs. By helping inspectors understand their policies and how they can manage their risk, Carrie empowers inspectors to better protect their assets and avoid claims. Her experience as a licensed real estate agent and the daughter-in-law of a home inspector give her a unique insight into the industry. She has also earned her Certified Insurance Counselor (CIC) designation from The National Alliance for Insurance Education & Research. Carrie was born in South Africa and became a U.S. citizen in 2019. She is married with two children and enjoys baking for family and friends.
Direct Line: 801-610-2734
Email: clawson@citadelus.com
Carrie Joubert-Lawson,
Executive Broker
Carrie Maupin,
Executive Underwriter
Since 1995, Carrie Maupin has lived and breathed niche insurance. From her beginnings at International Facilities Insurance Services—now part of the wholesale giant RT Specialty—to her time here at InspectorPro, Carrie has aided individuals and businesses with unique coverage needs. As one of InspectorPro’s first employees, Carrie was instrumental in creating forms and procedures that continue to influence how we do business today. Being our executive underwriter, she helps evaluate inspectors’ applications and calculate costs. She has also earned her Certified Insurance Counselor (CIC) designation from The National Alliance for Insurance Education & Research.
Carrie Maupin,
Executive Underwriter
Crystal Garcia,
Account Manager
Account manager Crystal Garcia assists brokers Brianne Smith's and Aaron Menlove’s current clients fulfill their daily and annual insurance needs. From filing insurance claims to adding endorsements, completing renewal paperwork and answering questions, Crystal helps home inspectors get what they need. She received a Bachelor of Science in Biodiversity and Conservation from Brigham Young University and has a background in teaching. Crystal enjoys geeking out about The Avengers and Star Wars with her husband and son.
Direct Line: 801-610-2772
Email: cgarcia@citadelus.com
Crystal Garcia,
Account Manager
David Wicker,
Executive Broker
Since 2012, executive broker David Wicker has been matching home inspection companies with the insurance carriers that best fit their unique needs. A former construction inspector and small business owner, David has firsthand experience with the trades and running a company that informs his approach to the business. After years of providing home inspectors coverage with CH Insurance, David has partnered with us to give his clients access to our insurance benefits. In his spare time, David enjoys hunting, fishing, and coaching his daughters’ softball teams.
Direct Line: 801-610-2775
Email: dwicker@citadelus.com
David Wicker,
Executive Broker
Haley Choe,
Executive Broker
Whether she’s explaining coverage options over the phone or answering an email a few hours after the birth of her son (true story), Haley Choe loves looking out for her potential and current clients. As an associate broker, it’s Haley’s job to help pair home inspectors with insurance policies to protect their businesses. Even before joining InspectorPro, Haley was engrossed in the real estate industry, selling home warranties and mortgages, and working as an escrow assistant. In her spare time, Haley enjoys paddle boarding, kayaking, and hiking with her husband and son.
Direct Line: 801-610-2757
Email: haleyc@citadelus.com
Haley Choe,
Associate Broker
Jayna Harris,
Account Manager
Jayna Harris, account manager, assists broker Aaron Menlove’s current clients with their daily and yearly insurance needs. Whether an inspector is filing a claim, making a change to their policy, or completing paperwork for their annual renewal, Jayna is there to get it done quickly and correctly. With over 15 years in customer service, she knows how to respond to inspectors’ questions and concerns. Outside of work, she loves to spend time on the water—ocean, lake, river, she doesn’t discriminate. Jayna is also a proud mother of four and grandmother of three.
Direct Line: 801-610-2725
Email: jharris@citadelus.com
Jayna Harris,
Account Manager
Jeff Hill,
Program Director
As Program Director, Jeff Hill has played a crucial role in helping InspectorPro develop into the largest home inspector insurance provider in the nation. His work as the Chief Financial Officer of and one of the principal investors in Citadel Insurance Services, LC—InspectorPro’s parent company—has aided in developing budgets and operations that protect our insureds’ interests. Prior to joining InspectorPro, Jeff served in leadership positions at Max International, Nature’s Sunshine, and Arthur Andersen. He received his Master of Accounting from Utah State University’s Jon M. Huntsman School of Business and is a licensed Certified Public Accountant (CPA). He has also earned both his Certified Insurance Counselor (CIC) and his Certified Risk Manager (CRM) designations from The National Alliance for Insurance Education & Research. He is married and has two daughters.
Jeff Hill,
Program Director
Kathleen Mecham,
Account Manager
Account manager Kathleen Mecham assists broker Will Colton’s current clients fulfill their daily and annual insurance needs. From filing insurance claims to adding endorsements, completing renewal paperwork and answering questions, Kathleen helps home inspectors get what they need, when they need it. Prior to working for InspectorPro, she spent 13 years in a real estate appraisal office. In her spare time, Kathleen enjoys hiking and watching soccer games with her husband and three children.
Direct Line: 801-610-2765
Email: kmecham@citadelus.com
Kathleen Mecham,
Account Manager
Kim Wood,
Associate Broker
Kim Wood, associate broker, assists producer Carrie Lawson’s newest clients complete all the paperwork necessary to become InspectorPro insureds. With a background in customer service and administration, Kim uses her attention to detail and communication skills to address home inspectors’ insurance needs. She received her bachelor’s degree in Behavioral Science from Utah Valley University. A proud owner of a race-bred quarter horse, Kim loves to barrel race, trail ride, and show jump.
Direct Line: 801-610-2727
Email: kwood@citadelus.com
Kim Wood,
Associate Broker
Lacy Clawson,
Associate Broker
As an associate broker, Lacy Clawson assists producer Will Colton’s newest clients complete all the paperwork necessary to become InspectorPro insureds. With over 10 years of experience in the insurance industry, including a stint as the global operations director for Afortus Financial, Lacy knows the ins and outs of the business. Her favorite part about working at InspectorPro is being there to offer assurance and relief when inspectors report claims. When she isn’t busy with her two kids and her border collie, she enjoys crafting and cooking.
Direct Line: 801-610-2738
Email: lclawson@citadelus.com
Lacy Clawson,
Associate Broker
Megan Fry,
Account Manager
Whether an inspector is filing a claim, making a change to their policy, or completing paperwork for their annual renewal, Megan Fry, account manager, is there to help. She received a Bachelor of Science in Family Studies with an emphasis in Human Development from Brigham Young University. Megan loves raspberries and enjoys watching romantic movies in her free time with her husband.
Direct Line: 801-610-2742
Email: mfry@citadelus.com
Megan Fry,
Account Manager
Rachel Olsen,
Senior Account Manager
As Senior Account Manager, Rachel Olson oversees our account managers as they serve existing clients. Whether an inspector is filing a claim, making a change to their policy, or completing paperwork for their annual renewal, Rachel strives to make the experience as straightforward and smooth as possible. Dedicated to learning what she can about the industry, she has earned her Certified Insurance Counselor (CIC) designation from The National Alliance for Insurance Education & Research. She also serves as the company’s resident bond specialist. Rachel dedicates most of her free time to her family—including her mother, sisters, and three children—who love swimming and boating. An avid reader, Rachel book swaps with fellow employees and maintains an Audible library of over 400 books.
Direct Line: 801-610-2751
Email: rolsen@citadelus.com
Rachel Olsen,
Senior Account Manager
Sabrina Hokanson,
Sales Assistant
As a sales assistant, Sabrina Hokanson supports the brokers by obtaining and organizing potential clients’ contact and insurance information. A Utah Valley University student, Sabrina is studying graphic design with a minor in web design. In 2017, she won the Create Award at the international VEX Robotics Competition. During her free time, Sabrina enjoys learning new skills, like how to play the guitar.
Direct Line: 801-610-2743
Email: shokanson@citadelus.com
Sabrina Hokanson,
Sales Assistant
Sarah LaRocca,
Account Manager
Since 2009, Sarah LaRocca, account manager, has been assisting broker Carrie Joubert-Lawson’s current clients fulfill their daily and annual insurance needs. From filing insurance claims to adding endorsements, completing renewal paperwork and answering questions, Sarah offers inspectors her time, attention, and know-how. She has earned her Certified Insurance Service Representative (CISR) designation from The National Alliance for Insurance Education & Research. In her spare time, Sarah enjoys boating with her husband, two children, and Cavalier King Charles spaniel.
Direct Line: 801-610-2726
Email: sarahl@citadelus.com
Sarah LaRocca,
Account Manager
Staci Jokela,
Associate Underwriter
As an associate underwriter, Staci Jokela helps generate and fact-check important insurance documents for home inspectors and insurance carriers. She plays an integral role in ensuring that inspectors’ policies are issued accurately and promptly. Prior to working with InspectorPro, Staci spent 15 years in compliance and operations in the financial sector. In her downtime, Staci enjoys reading and crafting, but her husband, three kids, and two cats usually keep her busy.
Staci Jokela,
Associate Underwriter
Stephanie Jaynes,
Marketing Director
Stephanie Jaynes, Marketing Director, simplifies complex insurance and legal concepts to help home inspectors protect their livelihood and avoid unnecessary risk. Her articles have appeared in publications like the ASHI Reporter, CREIA Inspector Magazine, and the InspectorPro Blog. She’s been a guest on NACHI TV, Spectora Spotlight, The ASHI Online Learning Center, The Successful Home Inspector Podcast, and Today’s Home Inspector. Stephanie received her Bachelor of Arts from Mills College with a major in Creative Writing and a minor in Journalism. She has also earned her Certified Insurance Counselor (CIC) designation from The National Alliance for Insurance Education & Research. Outside of work, Stephanie enjoys trying new recipes and taking walks with her husband and son.
Direct Line: 801-610-2756
Email: sjaynes@citadelus.com
Stephanie Jaynes,
Marketing Director
Tanner Weyland,
Associate Broker
Associate broker Tanner Weyland assists producer Brianne Smith’s newest clients complete all the paperwork necessary to become InspectorPro insureds. A Brigham Young University graduate with a Bachelor’s in English Language and Literature, Tanner is a proven communicator. Able to translate difficult insurance ideas into layman’s terms, he helps home inspectors make educated decisions about their coverage. In his spare time, Tanner enjoys taking road trips, playing card games, and making pizza with his wife.
Direct Line: 801-610-2766
Email: tweyland@citadelus.com
Tanner Weyland,
Associate Broker
Will Colton,
Executive Broker
Since 2009, executive broker Will Colton has protected home inspectors nationwide by helping them find the best insurance policies for their businesses. As one of our first employees, Will played an essential role in developing the relationships that make InspectorPro the largest home inspector insurance provider in the nation. Through countless speaking engagements at chapter meetings, national conferences, franchise conventions, and virtual gatherings, he has shared his knowledge concerning insurance fundamentals and risk management. Will is an outdoors enthusiast and loves to mountain bike, wake surf, ski, and hike with his wife and four sons.
Direct Line: 801-610-2713
Email: wcolton@citadelus.com
Will Colton,
Executive Broker