To test or not to test? Examining the garage door pressure test | Part 2: The Inspectors’ Perspective
Part 2: The Inspectors’ Perspective
In Part 1 of the series, we examined how the two nationally recognized Standards of Practice (SoPs), written by the American Society of Home Inspectors’ (ASHI) and the International Association of Certified Home Inspectors’ (InterNACHI), address the reverse jam test of garage doors. Both SoPs state that home inspectors are not required to conduct the performance test. And yet, whether inspectors wish to not perform the test as both the ASHI and the InterNACHI SoPs give them the right to is a complicated question.
In this article, we aim to explore that question further. We interviewed several experienced home inspectors to see how they address the three primary pressure testing concerns explained previously:
- For one thing, there are two primary ways to perform the reverse jam test—with a two-by-four and with your hands—and inspectors and subject matter experts vehemently disagree on which technique is superior.
- For another, some industry professionals question whether the performance test is, in fact, an accurate predictor of safety or if it, in fact, gives clients a false sense of security.
- Lastly, as we shared in our article Top 5 General Liability Claims Against Home Inspectors, inspectors take on increased liability when they perform the reverse jam test, as virtually every garage door-related claim we’ve seen results from the test.[i]
As indicated in Part 1, home inspectors fiercely favor one of three approaches to testing the reverse jam function of garage doors:
- Testing with a two-by-four.
- Testing with their hands.
- Not testing at all.
We explore the pros and cons of all three approaches below.
Interested in learning how to diffuse complaints before they turn into claims? Check out our free download!
Testing with a two-by-four.
Both Marc LeBlanc of Sherlock Home Inspection in Louisiana and Charles Buell of Charles Buell Inspections, Inc. in Washington teach and inspect according to the Residential Sectional Garage Door and Electric Operator Checklist for Home Inspectors and Consumers produced by the Door & Access Systems Manufacturers Association (DASMA).
According to the Checklist, DASMA’s goal with the protocols is to support inspectors’ in providing beneficial services to clients.
“The garage door systems industry recognizes the important safety role played by home inspectors,” the Checklist reads. “This checklist intends to help home inspectors maximize the value of their service to homeowners and home buyers.”
The DASMA protocols include a 15-minute, 10-point inspection for both inspectors and consumers to perform when testing the reverse jam function of garage doors and their electric operators. Each of the 10 checklist items includes a description that features one or more “yes” or “no” questions designed to determine doors’ safeness. Inspectors should test each item, one by one, in chronological order. If inspectors or consumers observe any abnormalities or defects in prior steps, DASMA recommends not conducting Item 10: the contact reversal test. Buell estimates that about 25 percent of the doors he inspects get stopped somewhere in the visual inspection before he even gets into physical testing.
“If you follow [DASMA] standards, you should never, ever have a failure of a door during a test because so much of the inspection involves making sure the door is ready to test,” Buell said. “So, if you see anything damaged or cracked, or [there’s] missing hardware or bolts, that would halt the test right there.”
If doors have passed the prior checklist items, DASMA recommends inspectors and consumers perform the reverse jam test. DASMA suggests conducting the test as follows:
Two-by-four reverse jam test benefits.
According to Buell, one of the primary benefits of testing the reverse jam function of garage doors per DASMA protocols is having a recognized standard to defend your argument in the incident of a complaint or claim.
“If you’re not inspecting to the DASMA protocols, you don’t have a leg to stand on in terms of whether you owe somebody a door or not,” Buell said.
Since following the DASMA protocols, Buell claims to have not damaged any garage doors during his inspections. Since Buell estimates the doors he inspects fail the test more than 50 percent of the time, that’s saying something.
“[Garage door defects] don’t happen overnight. It’s not like [garage doors] instantly fail because you’re there,” Buell said. “Something will give [the damage away] that will stop you from doing that reversing test and [have you] advise that [the client] have it fixed and evaluated by an overhead door company.”
Buell asserts that, if inspectors test correctly, the two-by-four test determines the safety of clients’ garage doors without causing damage. If an inspector impairs a door during the reverse jam test, Buell argues, that inspector failed to see the pre-existing damage that should have halted his testing.
“I will confess that, one time, on a student inspection, we got distracted and didn’t go through all the steps and we had a bit of an issue with a door. But that just proves my point: You’ve got to follow the protocols,” Buell said.
Two-by-four reverse jam test concerns.
Regarding the two-by-four test, the home inspectors we interviewed raised two main concerns:
- The risk of damaging the door.
- The false sense of security it gives clients.
The risk of damaging the door.
Despite Buell’s confidence that inspectors won’t damage garage doors if they properly follow DASMA’s checklist, others are skeptical.
Nick Gromicko, InterNACHI’s founder, argues that the DASMA protocols are not for home inspectors as they proport to be. Rather, Gromicko believes the DASMA standards look out for garage door manufacturers—not inspectors or consumers.
“The reason that garage door opener manufacturers tell you [that you] should test with a two-by-four is because they’re writing their standard for themselves,” Gromicko said. “It has nothing to do with how you test the garage door. They simply wrote a method that protects themselves.”
Furthermore, Gromicko believes that the two-by-four reverse jam test is responsible for causing most inspection-related damage to garage doors. (More on the method Gromicko prefers and why in the next section.)
For Dale Shriver of Twin State Inspections, LLC in New Hampshire and Vermont, the issue with the two-by-four test has less to do with intent and more to do with practicality.
The age of garage doors poses an issue. Shriver estimates that, should he use a two-by-four, he would damage around 80 percent of the doors he inspected.
“If you put a two-by-four under the door, … the door could continue to descend and damage the door,” Shriver said. “I would never stick a two-by-four under a door in our area to stop it. We would have doors damaged all day long if I were to do that.”
Thus, Shriver believes that performing the reverse jam test with a two-by-four is too extreme.
The false sense of security.
Many pressure test critics believe that the test gives clients a false sense of security.
“The two-by-four test is not a definitive test,” said former member of the ASHI Education Committee Les Van Alstine of Accurate Inspections, LLC. “As far as the client’s concerned, [passing the test] means that [the garage door is] perfectly safe. And it’s not.”
Eric Barker of Moraine Woods Consulting, Inc. in Illinois, argues that the reverse jam function test is unable to do what many purport. It doesn’t accurately determine whether the door would reverse for a child or pet.
“Using the two-by-four does not tell you what will happen if a child gets underneath the door,” Barker said. “You don’t know how much pressure is required to use the operator.”
Additionally, Randy Sipe of Family Home Inspection Services, Inc. in Kansas argues that inspection clients may interpret a successful reverse jam test as a sign that the garage door is safe—not just on inspection day, but in the future. And, like most aspects of a home inspection, the pressure test is not a guarantee or predictor of future conditions.
“The bottom line is, if you test those doors and they back up today, who is saying they’re going to back up tomorrow?” Sipe said. “There are no scientific tests that you’ve done to show those doors are safe.”
Reverse jam testing with hands.
Home inspectors who criticize the two-by-four test, but favor the garage jam reversal test, choose the purportedly less invasive hands-on test.
When conducting the hand test, Shriver places his hands under the door and applies pressure or a quick jolt while the door descends. Simultaneously, Shriver watches the connection bracket. If he detects from sight or feel that the door may buckle, Shriver releases the door, letting it continue down.
Shriver believes this method is less likely to cause damage because he can “abort” the test if there’s an issue. Shriver also thinks that, by using his intuition, he can better replicate an incident than a two-by-four.
“I feel that, with me holding the door as it’s coming down, I can apply enough pressure to do it that would seem reasonable to simulate a child’s head getting hit by the door,” Shriver said. “It’s not scientific. It’s just based on my judgment to say how much pressure it would take.”
A judgement call.
Gromicko shares Shriver’s sentiment. He argues that the physical indications inspectors get while testing with their hands makes the hands-on test ideal.
“Your hand—it’s built for this job. The two-by-four is not,” Gromicko said. “Your hand can intuitively feel that you’re holding the garage door back too hard and you’re at risk of having a bend or fold.”
In fact, Gromicko believes that home inspectors can perform the hands-on pressure test without bending the garage door every time. Gromicko considers the “hands-on” performance test the “smart middle choice”. In his view, the hand test, unlike the two-by-four test, is unlikely to cause “unnecessary damage.”
“The two-by-four has no brain. Your hand is connected to a brain. That’s the big difference between the two-by-four and the human hand: one is connected to a brain,” Gromicko said. “A two-by-four isn’t connected to a brain, but your hand is.”
Shriver agrees that every hands-on test requires a judgment call. According to Shriver, inspectors must choose which doors they test wisely, not testing any door that’s in poor condition.
“I really think that home inspectors need to use their brains [when deciding] whether or not a door should be tested. [The door] really needs to be looked at very carefully [and go] through some basic safety checks to be sure that it looks like it can be operable. And then, test that reverse jam function if possible. And, if it’s not possible to test it, disclaim it,” Shriver said.
If you’re worried about receiving complaints due to performing the contact reversal test, read our download “7 Things to Do When You Receive a Complaint.”
Hands-on test concerns.
It seems that less home inspectors are concerned about damaging the door with the hands-on test. Home inspectors remain concerned that any reversal test—including one with your hands—gives clients a false sense of security.
Van Alstine argues that the two-by-four test is not definitive and, therefore, not a safety guarantee. However, Buell makes the same argument against the hands-on test. Buell insists the hands-on test’s lack of recognition in the garage door manufacturing community should be why inspectors avoid it.
“A lot of home inspectors just say, ‘Well, I let it come down into my hand, and, if it pulls too hard, it’s not right.’ Well, that’s not anything to do with the recognized test of the door. The [DASMA] protocols don’t even test [at] that mid-level height,” Buell said.
Barker’s earlier point, that inspectors cannot definitively say that a two-by-four is representative of the pressure required to free a child or pet from under the door, may have even more merit when applied to the hand-on test. After all, the pressure that one inspector uses during the test may be vastly different from that of another inspector.
Lastly, Sipe’s argument that inspection clients may interpret a successful contact reversal test as a sign that the garage door is safe—not just on inspection day, but in the future—applies regardless of whether an inspector uses a two-by-four or their hands.
Not testing the reverse jam at all.
Those who believe the pressure test is misleading, inaccurate, likely to cause damage, or all three opt to not test. Meaning, they don’t test with a two-by-four nor with their hands. These home inspectors choose to focus on a visual examination of the garage door and its components and on educating their clients on additional testing options.
The home inspectors we interviewed that don’t perform the contact reversal test still do a visual examination. In fact, many of them inspect to the DASMA protocols mentioned earlier up and until the pressure test.
Additionally, many of these home inspectors who don’t conduct the performance test believe that a thorough inspection of the electronic eyes—also known as electronic sensors or photo beams—aid in determining garage door safety.
According to Tom Lauhon, Chairman of the ASHI Standards Committee and an instructor at the Midwest Inspectors Institute (MII), if the sensors do not work, the door is unlikely to reverse—even under a pressure test. Furthermore, Lauhon believes the exact height of the electronic eye is important. According to Lauhon, six inches above the floor is the standard measurement: about the height of a crawling infant.
Rather than measuring the exact height of the beam, Buell recommends that home inspectors test the functionality of the beam. Inspectors may do so by kicking a foot in front of the sensor as the door is descending.
“It’s amazing how out of alignment [sensor beams] can be and still function. And it’s amazing how they can aim at each other and not function,” Buell said. “So, without actually testing it, I don’t know how you can say anything about it other than that they’re there.”
The interviewed inspectors reported that if the sensor is incorrectly installed, it is a safety issue requiring immediate attention. Here’s an excerpt of what a recommendation would look like in one of Sipe’s inspection reports:
If he discovers a door that lacks photo sensors, Sipe recommends his clients replace the opener or repair it, compliant with Underwriters Laboratories, Inc.’s (UL) Standard for Safety UL 325, which is recognized by the U.S. Consumer Product Safety Commission:
Potential visual examination limitations.
While acknowledging the importance of photo eyes, Shriver also underscores their limitations. He has inspected many electrical that eyes were incorrectly installed or not installed at all. In these cases, Shriver believes it’s imperative to perform the garage reverse jam test to confirm the door can auto-reverse. Additionally, Shriver has concerns that the eyes don’t pick up everything, like an SUV sticking out of the door’s opening.
In addition to visual examinations, many inspectors educate clients on how and why to test the door themselves.
According to Buell, the potential danger makes it imperative for clients to understand how garage doors work. He advises clients to check them like other safety devices in the home.
“I want to take care of my client. I want them to learn how to do this test themselves, so I attach those [DASMA] protocols right to the end of every report,” Buell said. “They need to know how to maintain the test I do—the same way you do with smoke alarms or carbon monoxide detectors.”
When an overhead door operator is present, Barker states this in his report:
In this statement, Barker recognizes the importance of garage door safety. It also allows consumers to make their own determination if the door is adequate.
“What I think is important is not necessarily what the client thinks is important,” Baker said. “What I recommend is that, once the homeowner is moved in, they run the door down and test the resistance themselves and see what they’re comfortable with. And, if they’re not comfortable with it, then they [can] make an adjustment [to] the opener.”
Some inspectors believe that educating clients has an additional benefit: risk management. By teaching clients how to perform a pressure test themselves, Lauhon believes inspectors provide a valuable service while protecting their businesses from potential claims.
“If [inspection clients] decide to perform the test because they are concerned about safety in that feature, then they have the ability to do so,” Lauhon said. “By educating the client in this way, you’re doing your due diligence and trying to do all that you can to help them be safe in their home, but you’re limiting your own liability, [too].”
To test or not to test? Still a decision for every business.
Returning to the home inspector at the beginning of our series: Our claims team resumed correspondence with the upset seller. They acknowledged the seller’s frustration and demand. However, they reasserted the stance that the home inspector did not do anything that made him liable.
To explain our inspector’s lack of liability for pre-existing defects, our claims team provided the seller with an analogy: Had the inspector run the dishwasher and it leaked, he would have reported it. However, the inspector would not be responsible for the pre-existing condition that caused the leak. The same is true as to the garage door.
Not all garage door-related general liability claims have such happy endings. The cost to repair and replace damaged doors often meets or exceeds the insured’s deductible. This results in an out-of-pocket expense for them. Additionally, a claim can increase the inspector’s premium upon renewal for as many as five policy periods.
Should inspectors execute reverse jam tests on garage doors? Ultimately, it’s an individual business decision. Every owner should weigh the pros and cons of the pressure test—and all testing method. Then they can choose what makes sense for their company. And, should you receive a general liability claim from an inspection, we hope you trust us to defend your business.
To learn more about handling complaints, download this free resource!
[i] Shortly after publishing the article, home inspector Dan Katz of TrustPoint Inspections in Indiana asked us how often we see professional liability claims resulting from not testing garage doors. We have yet to receive an E&O claim that alleged that the inspector failed to inspect the auto-reverse function on a garage door. That isn’t to say it couldn’t happen or that other insurance companies haven’t seen one, but in 10 years, we haven’t encountered such a claim.