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You’ve Got the Wrong Guy

Aug 23, 2018
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The following is a real home inspector case study from our insurance claim archives. In order to protect the insured’s identity, all identifiable characteristics—including names, associations, and locations—have been omitted or removed. The Complaint Three months after an inspection of a short-sale property that had suffered from some previous flooding, home inspector Jeremy Pierce received…

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How to set home buyers’ expectations

Aug 10, 2018
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We’ve discussed how to set expectations with inspection clients in the past. You know that appropriate expectations are essential for mitigating risk and ensuring client satisfaction. But do you have a good understanding of what you need to explain and how? In this article, we continue our series of interviews with recent home buyers. We…

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Announcing: Partnership with the American Society of Home Inspectors (ASHI)

Jul 31, 2018
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ASHI Partnership Announcement: InspectorPro Insurance Announces Premier Partnership to Advance Risk Management Education and Provide Better Claims Protection (August 1, 2018) —Today, InspectorPro Insurance and the American Society of Home Inspectors (ASHI) announce their Premier Partnership to advance risk management education and provide better claims protection in the home inspection industry. Through the Partnership, ASHI…

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Shopping Home Inspection Insurance 101

Jul 31, 2018
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This article was originally published in the ASHI Reporter: August 2018 Edition. You can see how the appeared in print here. Whether you’re a new or seasoned inspector, buying home inspection insurance can be daunting. With mile-long policies and seemingly identical advertising, it can be tough to determine exactly how insurance providers differ. And without understanding those…

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Avoiding the Top 12 Claims Against Home Inspectors

Jul 31, 2018
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This article was originally published in the ASHI Reporter: August 2018 Edition as part of InspectorPro’s monthly column, “Managing Risk.” You can see how the appeared in print here. In an industry as complex and litigious as that of home inspection, it’s important to manage risk. The most important work begins long before you’re reporting a claim to…

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5 Things To Better Explain to Your Home Inspection Clients

Jul 31, 2018
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We’ve talked about communication before: how it mitigates risk, creates great reports, and resolves pre-claims. To do so, we’ve interviewed exceptional home inspectors and experienced claims adjusters. Now we turn to your main home inspection clients: home buyers. We asked recent home buyers what aspects of home inspections are the most difficult to understand so…

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Why home buyers get home inspections — and why they don’t

Jul 15, 2018
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As a home inspector, you understand the value of your job. But do your clients? We asked recent purchasers why home buyers get home inspections — and why they don’t — so that you can better set client expectations and market your services. Why they do In 2001, the National Association of Realtors® (NAR) and the American Society…

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“You Didn’t Do Your Job”

Jul 1, 2018
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The following is a real home inspector errors and omissions insurance pre-claim from our archives. In order to protect the insured’s identity, all identifiable characteristics—including names, associations, and locations—have been omitted or removed. To learn more about pre-claims assistance, read this recent article. The Complaint While on a cruise just two months after the original…

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How to preserve claims coverage when you leave a franchise or the industry

Jun 13, 2018
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Planning for retirement? Interested in another field? Thinking about selling your business? Then you should consider home inspector tail coverage. No matter your reason for making a career shift, it’s important to know how the change could affect your insurance coverage. After all, no one wants an uncovered lawsuit from an old client to damper their…

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Top 5 Things to Include in Your Pre-Inspection Agreement

May 31, 2018
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Pre-inspection agreements are home inspectors’ foundations. Without them, clients are left to assume the nature of inspections. And as inspector and mentor Jan Banks stated in a previous article, clients for whom expectations aren’t set often believe inspections are warranties. That leaves inspectors subject to a lot of unnecessary risk. But simply having an inspection…

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